Questions

EnergySafety is a service for solar systems. Monitoring includes a solar-system overview, app setup and access, and a service and support hotline.

Selected partners attend to the technical work, with long familiarity in Huawei systems and backup solutions.

Yes, you can always upgrade or adjust your package.

A one-time inspection of your installation, restoration of monitoring access, and an initial assessment of your backup status.

Monitoring costs €6.99/month and includes a solar-system overview, app setup and access, and a service and support hotline. No commitment. Sign up on the Packages page.

Care includes everything in Monitoring plus an annual service visit with panel cleaning and a check of system, inverter and battery, thermal imaging of your panels, an annual production report, a check of app, firmware and backup during the visit, and 10% off repairs and extra visits. Denmark only.

Complete includes everything in Care, two service visits a year with cleaning, response within 4 hours 7 days a week, one free call-out a year for faults (up to 1 hour of labour), 20% off repairs and up to 5 years of extended cover on your inverter and battery, beyond the manufacturer's standard warranty. We handle claims with the manufacturer on your behalf if anything fails.

We support Huawei FusionSolar, FoxESS and several other brands. Contact us if you're unsure.

Yes, installers can be assigned as partners with access to relevant customer data and service tasks.

Once your system is registered, you'll receive login credentials via email. Use Log in on this website.

Call our support hotline and our team evaluates the situation. If needed, we coordinate with our service partners.

Yes. We handle all data with care and in compliance with applicable legislation.

After sign-up we review your installation objectively via an on-site check. If it passes, we activate the extended warranty. If something needs adjusting first, you get a clear plan.